Privacy Policy

📋Introduction

This Privacy Policy ("Policy") describes how gtbet ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the gtbet platform at gtbet.bio. This Policy applies to all users accessing gtbet from Bangladesh and any other jurisdiction, and covers all services offered through the Platform including cricket betting, live casino, slots, crash games, and related gaming services.

By registering an account on gtbet, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use gtbet. This Policy should be read alongside the Terms and Conditions available at /terms-conditions.

📖Definitions

The following terms carry the meanings assigned below throughout this Policy:

• "Personal Data" — Any information that relates to an identified or identifiable natural person, including name, email address, phone number, financial details, device identifiers, and IP address.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Third Party" — Any individual, company, or organisation other than you and gtbet, including payment providers, fraud-prevention services, and regulatory bodies.
• "Cookies" — Small text files stored on your device by your browser when you visit gtbet, used to remember preferences and analyse usage patterns.
• "Platform" — The gtbet website, mobile site, and all associated services accessible at gtbet.bio.

🗂️Information We Collect

gtbet collects personal data through two primary channels: information you provide directly during registration and use of the Platform, and information collected automatically through your interaction with the Platform. The categories of personal data we collect include:

• Identity and contact data: your full legal name, date of birth, email address, and mobile phone number provided at the point of account registration. This data is required to create and verify your gtbet account.
• Financial and payment data: transaction records associated with deposits and withdrawals processed through bKash, Nagad, Rocket, Visa, or Mastercard. gtbet does not store full payment card numbers or mobile banking PINs; payment processing is handled by PCI-compliant third-party providers.
• Identity verification documents: copies of government-issued photo identification (such as a National ID Card or passport) and proof of address submitted during the KYC verification process. These documents are stored securely and used solely for identity verification and regulatory compliance purposes.
• Usage and technical data: IP address, device type, operating system, browser version, pages visited, session duration, betting history, game history, and clickstream data. This data is collected automatically when you access and use the Platform and helps us improve user experience and detect fraudulent behaviour.
• Communication data: records of your correspondence with gtbet support, including chat transcripts, emails, and support ticket history. This data is retained for quality assurance, dispute resolution, and regulatory audit purposes.

gtbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. Where you voluntarily provide information of this nature in communications with support, it will be treated with the highest level of confidentiality and will not be processed beyond what is strictly necessary to resolve your enquiry.

⚙️How We Use Your Data

gtbet uses your personal data for the following purposes, each grounded in a lawful basis described in the section below:

⚖️Legal Basis for Processing

gtbet processes your personal data on one or more of the following lawful bases, depending on the specific purpose of the processing:

• Contract performance: processing necessary to enter into or perform our contract with you, including creating and managing your account, processing transactions, and delivering the gaming services you request.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering legislation, tax reporting obligations, and lawful directions from competent authorities.
• Legitimate interests: processing carried out for our legitimate business interests where these are not overridden by your fundamental rights, including fraud detection, platform security, abuse prevention, and service analytics.
• Consent: processing based on your freely given, specific, and informed consent, principally for sending you optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

🤝Data Sharing & Disclosure

gtbet does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: your financial and transaction data is shared with bKash, Nagad, Rocket, and card payment processors solely to facilitate your deposits and withdrawals. These providers operate under strict data-processing agreements and are prohibited from using your data for any other purpose.
• Identity and fraud verification providers: your identity documents and account activity data may be shared with third-party KYC and fraud-screening services to verify your identity and detect suspicious activity. These providers act as data processors under our instruction.
• Regulatory and law enforcement authorities: where required by applicable law or a lawful order from a competent authority, gtbet will disclose personal data to government bodies, regulators, or law enforcement agencies. gtbet will notify you of such disclosure where permitted to do so by law.
• Business transfers: in the event that gtbet undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.

🍪Cookies & Tracking Technologies

gtbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support fraud prevention. The types of cookies we use are:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies, load-balancing cookies, and security tokens. The Platform cannot operate without these cookies and they cannot be disabled.
• Analytics cookies: used to collect information about how users interact with gtbet, including which pages are visited most frequently and how users navigate between pages. This data is aggregated and anonymised and is used solely to improve Platform performance and user experience.
• Preference cookies: used to remember your language preference, display settings, and other personalisation choices so that your experience is consistent across sessions. These cookies can be cleared through your browser settings, though doing so may affect how certain Platform features display.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to use the core gaming and account features of gtbet. gtbet does not use third-party advertising cookies or cross-site tracking technologies.

🗄️Data Retention

gtbet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data — including identity details, contact information, KYC documents, and transaction records — is retained for the full duration of your account's active period and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Support communications — including chat logs and email correspondence with the gtbet support team — are retained for up to three years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data — including log files, IP records, and device identifiers — is retained for up to 12 months from the date of collection, after which it is either deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes.

🙋Your Rights

As a user of gtbet, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any case within 30 days of receiving your request.

• Right of access: you have the right to request a copy of the personal data gtbet holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you. If you notice that your account information is incorrect, you may also update it directly through your account settings.
• Right to erasure: you have the right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis exists. This right is subject to our legal retention obligations — we may be required to retain certain data even after an erasure request.
• Right to object: you have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately. Where you object to other legitimate-interest processing, we will balance your objection against our interests and legal obligations before deciding how to proceed.
• Right to data portability: where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.

Please note that some rights may be subject to limitations where gtbet has overriding legitimate interests or legal obligations that take precedence. We will always explain our reasoning if we are unable to fulfil a request in full.

🔐Data Security

gtbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure with access controls and monitoring, regular security assessments and vulnerability testing, and staff training on data protection obligations.

While gtbet takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for taking reasonable precautions to protect your account from unauthorised access. If you believe your account security has been compromised, contact us immediately at [email protected].

🔞Protection of Minors

gtbet's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that information from our records and close the associated account.

📝Policy Updates

gtbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make a material change to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of gtbet following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and contact support to request account closure. We recommend that you review this Policy periodically to stay informed about how gtbet protects your personal data.

✉️Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gtbet handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days. All communications should be addressed in writing to: